Funds can not be written off due to our fault, as all the financial channels are ultra-secured. The only possible reason for the write off of funds from your account — the expiry of 30 days from the date of activation of free Premium-account. In this case, the subscription fee is written off over the next month of using the Premium — under the terms of use.

If you have questions about the write off of funds, please contact our support team: support@dotvpn.com.